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Technology Acquisition & Deployment We have established cutting edge procurement processes for our clients enabling them to efficiently evaluate, purchase and track technology products. Our team is comprised of experienced professionals who understand the importance of proficient purchasing cycles and customer relationships. Our attention to your business requirements is what separates us from the rest. Your sense-of-urgency becomes ours! EWA understands that acquiring the ‘right’ technology for your users can be a lengthy process and sometimes daunting task. We offer services that assist your organization in choosing the technologies that are appropriate in meeting your business requirements. Moreover, we can assist your company with financing and refresh options for your technology while remaining vendor neutral. Services include:
Deployment/IMAC's (Installs, Moves, Adds and Changes) Companies that purchase new hardware are often faced with the daunting challenge of the installation process. EWA offers technical expertise to assist the customer's IT staff with the install on a nationwide basis. These services can include any of the following tasks; un-boxing the units, removal of old systems, installation of the new hardware, standard software image loads, custom configurations and network connectivity, and the removal of all packaging materials. Relocation An additional value-added service EWA offers our customers’ is relocation services. When an office or building relocates, EWA offers our technical expertise in performing the computer hardware relocation. We provide a level of comfort to the customer that they cannot receive from a typical moving company trained to move office equipment and furniture. By providing staff familiar with technology equipment, extra care is taken to ensure that hardware arrives safely at the new destination. More Details Services include dismantling the equipment at the old site, transportation to the new site and reassembly at the new location. Reassembly includes connecting the equipment to the network. Additional services may include installing new network printers, specialized configuration, and adapting the hardware to the new physical environment.
Many customers need assistance in rolling out new or updated software or operating systems. EWA provides the technical expertise to assist the roll out process. This can include anything from installing a new software application to completely erasing and installing a new image on the hard drive with all the various custom configurations that may be needed. EWA provides reconfiguration services at the request of our clients, including:
EWA understands that customers want to take advantage of the latest technological advances while protecting their investment in the technologies they have chosen. We also realize it is important to keep your technology running and up-to-date. As a result, EWA provides services to ensure your organization receives the most from its technology investment by providing you with the assistance needed in choosing and implementing technology upgrades. We have a long history in helping organizations upgrade technology from hardware feature upgrades such as memory, network interface cards, and CD-ROM drives to the entire desktop and server environment. Our services are designed to ensure that your organization improves as technology evolves.
Through our partners, EWA can offer broad multi-vendor support, warranty, out-of-warranty support, and a variety of service level agreements including same day and next day repair time commitments. Services include:
Improper technology disposal has become a major problem for organizations in recent years and has resulted in numerous state and federal fines. Additionally, many companies do not employ internal processes for technology disposal and for those that do, they are often not very cost effective. EWA partners with your organization to retire obsolete equipment guaranteeing you the highest residual value. Moreover, we assist you in navigating the Federal hazardous waste laws while protecting your sensitive data. We work with our clients to develop a technology retirement plan that will extract the maximum value from obsolete equipment. In the plan business rules are created to determine which equipment will be redeployed and which will be remarketed, donated or disposed of. In the end we provide your organization with the peace of mind that your technology is disposed of legally, while still providing you with its maximum value.
EWA asset management program provides for the complete administration and tracking of all aspects of your hardware throughout the complete life cycle of desktops, servers and printers. One of the tools we can use is LANDesk to manage many clients’ technology equipment as part of our life cycle support service solution (also known as seat management). The LANDesk agent provides your organization with real-time online data regarding the utilization of desktop technology deployed in an enterprise environment. This data is particularly beneficial to you when assessing new software application deployments and assessing the hardware requirements of the new applications. This tool also provides improved technical support by permitting remote diagnostic and updates of the software use on a client’s device. EWA has the experience and technical support to deploy and manage this type of asset tracking utilization tool.
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